Medical Transcriptions

Job description
Role & responsibilities :

Deal with all general inquiries, explain procedures and make new and follow-up appointments.
Smoothly facilitate, in a non-disruptive manner, patients without appointment needing urgent consultation..
May require politely requesting patients with appointments to wait longer. - Explain requirements to new patients to ensure procedures are completed without delay.
Proactively communicate with waiting patients; keep them updated and help them when required.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Patient notes and correspondence: Accrcy of ultrasound, X-RAY, Echo, HSG & discharge summary reports.
Ensure 100% report dispatch with related department for smooth patient transfers Fulfilling the Service Vision & Inter-department Coordination: - Is well-groomed as per standard; maintains discipline and decorum.
Responsible for the implementation of the Service Vision ensures personalized care while delivering service.
Collects customer feedback as per SoP. - Engages well with Clinicians and colleagues, builds respect and rapport.
Coordinates with support departments to ensure customers are comfortable and services are as per standard.
Maintains a cordial interpersonal relationship with all colleagues. Personal Development: - Attends in-service programs and trainings to enhance knowledge.
Ensures is up to date with latest protocols and practices.

Preferred candidate profile:

- Strong functional knowledge. Good understanding of customer service skills

- Competence in:- computer skills , understands software.

Role: Other Hospital Staff - Other
Industry Type: Medical Services / Hospital
Department: Healthcare & Life Sciences
Employment Type: Full Time, Permanent
Role Category: Other Hospital Staff
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Medical Transcription
Communication SkillsTypingTranscriptionMedical WritingMedical ScribeComputer OperatingTyping SkillsData Entry