Lead - Customer Success

Job description
As a Lead Customer Success Manager , you will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model.

Your responsibilities will include:

Building value based customer relationship
Gathering intelligent product feedback and recommendations from the customers
Developing customer focused processes for ensuring customer success
Applying domain expertise to close deals
Ensuring high user adoption of Gainsight s customer success management application
Implementing best practices to improve customer success
Ensuring smooth onboarding handoff
Skills youll need:

A passion for customer success and laser focus on providing customer value.
4+ years of overall experience in dealing with customers.
Ability to understand, articulate, interact with, and manage customer expectations
Open to travel to customer locations on short notice, when required.
Experience dealing with large, complex accounts building relationships at C- Level.
A 4-year degree in engineering or equivalent
PMP is an added advantage
Knowledge of how enterprise implementations, professional services, support processes work - will be a definite plus.
Benefits we promise to provide:
Best in industry salary
Comprehensive medical coverage for yourself and your immediate family
An environment where wellbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
Unlimited vacation
Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"
Role: Customer Success Manager
Industry Type: Software Product
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: B.Tech/B.E. in Any Specialization
PG: Any Postgraduate
Key Skills
PMPNutritionEmployee managementCustomer retentionStress managementWellnessGeneticsCustomer relationshipprofessional servicesCRM
Repo