Customer Service Executives - Airport Representatives

Job description
Meeting Greeting the guests as per the allocated duty.
Interaction with Guests as per the briefing sheet.
Facilitate all activities involved in the arrival and departure transfer of guests.
Specific responsibility / day to day activities
Responsible for strictly following the prescribed SOP making the guest comfortable their experience memorable.
Responsible for welcoming, escorting assisting guests in arrival departure transfer.
Assist the guest at the time of check in check out at the hotel.
Brief the guest about complete tour itinerary (If required).
Perpare paging board as per the allocated assignment.
Reconfirm the flight, hotel, vehicle all other details before transfer.
Ensuring Vehicle quality by performing complete vehicle check-list process.
Ensure to carry required amenities as detailed for allocated assignment.
Disseminating correct timely information to Operations team.
Effective laisoning between DO-CSE, TDO ADO.
Assist the client in all possible ways in consultation with the file handler and duty officer.
Provide clients feedback to the operation team.
Should be responsible for assisting official work / assisting Duty Officers as needed.
Should have good knowledge of brand specific requirement.
Role: Other
Industry Type: Hotels & Restaurants
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
ConsultingCustomer service