Customer Service Executive

Eligibility Criteria :

Must have a laptop and a 2 wheeler.

Roles and Responsibilities:

As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
Use a consultative approach to help clients grow their business using Petpooja products & services
Ensure timely renewals of products & services
Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
Collaborate with Internal Teams to ensure top-notch service & support
Give market insights/feedback of the product to the Tech team to enhance the product offerings
Generate referral leads from your existing portfolio of clients
Requires exceptional presentation & people skills to navigate different customer challenges

Additional Qualification and Skills:

Ability to plan, manage & report on business metrics
1-3 years of experience in sales/ account management/ customer success roles
Good at time management and is adaptive
Problem-solving approach
Client Management

Role: Customer Service
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
TeluguKey Account ManagementTamil
Customer Service