Customer Relationship Executive

Job description

Job Description: Retail Sales Officer
Job DescriptionUnique Job RoleRetail Sales OfficerFunctionSalesReporting toStore Manager BusinessAll BusinessGrade Date---Job DetailsTo achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assisting them in choosing the desired product and completing the sales transactionExternal InterfacesInternal Interfaces

Customers
Regional teams
VM team
Merchandising team
Support teams
Job RequirementsEducationGraduate Relevant Experience0- 4 years Behavioural Skills

Customer Centricity
Delivers Results
Nurtures Relationships
Passionate about our Categories & Products
Knowledge

Sales/ retail experience

Process ContributionsProcess ContributionProcess OutcomePerformance MeasureSales: Product Sales

Receive and engage with the customer to understand the customers requirement
Introduce the various product offering to the customers and facilitate customer buying decision
Prepare the estimate of the products selected and completing the sales transaction
Achieve category wise sales target for the allocated section
Assist the customer in a sales return or repair work
Store operating policy
Increase in customer satisfaction score
Increase in revenue
Sales: Retail Operations: Store Management

Adhere to the standard operating procedures in the store
Adhere to cost savings practices undertaken in the store
Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment
Ensure proper and attractive display of the products at the appropriate counter
Transfer the stock to the locker at the close of the day
Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
Monitor the dead stock and liaison with the store manager to minimise the same
Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall
Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes
Store management
Adherence to policies
Sales: Retail Operations: Feedback management

Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
Feedback mechanism
Increase in customer satisfaction score
Retail operations: Field sales operations management: Customer complaint resolution

Manage customer queries and complaints as per the company guidelines
Complaint resolution policy
Customer satisfaction scores

Job Description Directory Private and ConfidentialPage 1
Role: Retail Sales Associate
Industry Type: Retail
Department: Merchandising, Retail & eCommerce
Employment Type: Full Time, Permanent
Role Category: Retail Store Operations
Education
UG: Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Watches
Luxury SalesRetail SalesShowroom ManagementLuxuryRetail OutletsCounter SalesStore OperationRetail OperationsSales Executive Activities