Customer Experience Manager - Central Technical Support

Job description
Experience : 5-7 years

Job Responsibilities :

1. Ensure Quick Resolution & Management of Technical cases, prioritize & escalate to respective stakeholders.
2. Model wise Top Product Concerns Tracking, analysis, and Escalation for timely resolution
3. Ensuring support to dealers/internal stakeholders for operational requirements
4. Plan & ensure readiness of Dealer workshops for new product launches

Qualifications

Graduate in Mechanical / Automotive Engineering + MBA
Role: Technical Support - Voice / Blended
Industry Type: Automobile
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
PG: MBA/PGDM in Marketing
Key Skills
MechanicalCustomer experienceManagementOperationsTechnical supportAutomotive engineering