AVP : Mortgage

Job description
Introduction:
•    Manage a team of team managers who in turn manage teams of 12 20 Advisors
•    Ensure smooth functioning of the process and compliance to procedures and policy guidelines; Lead the team into operational growth. To proactively build relationships with customers (internal and external); Responsible for managing Process, People, Metric & Client relationship; Ensure effective resource utilization.

What will you be doing?
  Ensure Service Level Agreements for the process are met as agreed upon with the client 
  Identify causes for non-achievement of Service Level Agreements, develop solutions and implementing the same
  Review and analyze performance reports against targets on a weekly/monthly basis with Team Managers and with client and investigate causes for performance deviations 
  Ensure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 
  Monitor compliance adherence through timely audits, generating awareness on the floor etc. 
  Manage performance of individual teams through performance management techniques, career planning strategies and sharing of best practices.
  Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and recommend solutions; ensure maintenance of processes and procedures to facilitate the same 
  Responsible for attrition management and arranging for backfills on a timely basis 
  Mentor and ensure smooth induction of new hires in the process 
  Develop strategic & tactical plans to identify, analyse and effectively respond to clients needs, emerging trends and best    practices 
  Work closely with HR to ensure high employee morale and retention initiatives 
  Manage attrition by implementing measures for retention of work force 
  Review, recommend and implement new methods and procedures to ensure efficiency of operations 
  Conduct dip checks of parameters that impact performance to ensure data integrity 
  Conduct skip level meetings at regular intervals to address concerns, if any 
  Responsible for staff performance, management, compensation and rewards & recognition programs 
  Attend daily huddle with team managers to be updated on all the floor issues concerns 
  Set KROs for the team managers and ensure KROs are aligned to the client SLAs and the overall organizational goals 
  Drive quality and process improvement initiatives such as Six Sigma/Lean to ensure continuous improvement Provide reports on the process metrics and employee performance to the Top Management 
  Conduct regular meetings with the support teams namely, Transition/Projects & Technology to ensure that the internal SLAs are met 
  Assist in budget management & cost control measures 
  Understand billing parameters of clients and take measures to ensure billing optimization 
  To be involved in recruitment & selection process of floor employees 
  Monitor employees count for full time attendance 
  Conduct performance reviews daily/weekly/monthly 
  Co-ordinate with Helpdesk for employees query resolution 
  Monitor and manage call/process related quality 
  Interact with other operations teams to avail required information 
  Liaise with HOD/ COO regularly 
  Manage various trainings namely Ex. Process, Up skill and Refreshers 
  Involve in corporate social responsibility initiatives (Community) 
  Liaise with departments like transport, admin and HR-Ops to facilitate efficient management of Operations 
  Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews

Team Management

  Measuring performance of the team
  Confirmation and on-going feedback and training 
  Build effective vertical and horizontal communication channels across the organization
  Formulate long term plans for the development and motivation of the team 
  Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level. 
  Offer cordial work environment and cohesive work relationship with the direct reports to facilitate performance. 
  Coach and mentor sub-ordinates by involving them in decision making process
  Ensure that role profiles of the team are reviewed and updated annually

What were looking for:
Skills/Competencies
  Familiar with Operating Systems (Windows 98/95/2000/NT), Knowledge of MS Office (Word, Excel, PowerPoint) & People Soft, Proficient in using email; Exposure to technology- database management, networks & links 
  People centric
  Problem Solving
  Leadership
  Result oriented
  Customer focus/Market awareness
  Attention and key focus on procedural compliance
  Analytical bent of mind

Education
  Graduate/Post Graduate Degree/Diploma in Management

Skills that will help you in the role:
  Minimum 6-10 years of prior work experience (relevant)
  Demonstrated team handling skills in the past
  Adept at communicating across business and cultural barriers to ensure customer satisfaction

Where will you be working?
Noida

Role: Underwriter
Industry Type: Banking
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Life Insurance
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Mortgage ServicingMortgageLending OperationsMortgage Underwriting
Credit UnderwritingUnderwritingLoan Operations