Apply To Order Processing Associate

Job description
Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
Review purchase orders, quotes, order forms and MSA to ensure compliance with our order acceptance policy
Validate opportunity and contract information, flag and resolve any discrepancies
Process purchase orders into sales renewal orders within communicated SLAs
Ensure all orders are invoiced and closed in the system within the defined fiscal deadlines
Fulfillment of new trials and trial extensions requests
Assist in filling out vendor/supplier questionnaires
Review and maintain vendor/supplier portals
Develop effective relationships with internal customers and cross functional internal departments to manage information and the timely resolution of issues
Participate in holiday and on-call coverage and support month-end/quarter-end close cycles
About You:
1-2 years sales order processing/management experience for a modern / SaaS product
High level understanding of enterprise software-as-a-service (SaaS) products
Understanding of SaaS billing, pricing licensing and basic accounting
Understanding of purchase orders, order forms, deal desk processes etc.
Must be willing to provide coverage during major holidays
Must be willing to work extra hours, as needed, as the sales volumes increase during our month-end and quarter-end close cycles
Excellent customer-facing skills (internal and external customers)
Strong attention to details for both financial and technical information
Hands on experience with Zendesk, Salesforce and JIRA is a positive
Experience working for a Startup is a positive
Role: Customer Success, Service & Operations - Other
Industry Type: Software Product
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
SANSalesBillingCash flowsales order processingLicensingJIRATeam buildingSalesforce