Application Support - Senior Analyst (Night Shift)

Job description
Wipro put out a call for an Application Support employees for Gurugram location who have zeal to contribute to the vision of the firm. Please send your confirmation and resume if in case you are interested for the role to [email protected].

Role - Application Support - Senior Analyst

Work Location - Gurgaon / Gurugram Only

Work Mode - 5 Days In-Office

Experience Range - 3 years - 6 Years

Notice Period - 0 to 30 Days Only

Shifts - 10:00 PM to 7:30 AM IST (Night Shift)

Job Description:

As a Senior Support Analyst, you will work with a group of talented individuals and accountants in a highly collaborative and team-oriented environment to support finance technology solutions for Blackstone.
The Application Support teams mandate is to provide excellent support to our users while also identifying opportunities via process changes, training, bug fixes or enhancements to reduce the overall support load. The Application Support team scales and provides coverage by ensuring that every member of the team is trained to support other applications and business across the firm.
You will be expected to provide support for financial applications that assist in valuation cycles, quarterly close, cash reconciliation, and investor reporting. You will provide guidance to junior members of the team by setting priorities and resolving any issues that may present themselves.

Key responsibilities:

Become familiar with the underlying businesses and understand Internal/External software applications like Investran to effectively diagnose and resolve user issues.
Implementing combination of automation/process change to lower the risk associated with manual data entry.
Inputting, maintaining, and reconciling static data across various applications.
Gathering the sufficient information from the end users to prioritize critical issues.
Understanding users support needs and providing the best possible solution available, while maintaining open communication with them.
Identifying risks, recurring problems, potential improvements and recommending fixes or change to processes.
Collaborate with the broader team (development and users) to find acceptable solutions to problems.
Working with end users to relay information around bugs and enhancements to product team.
Providing prompt and high-quality support within the predetermined SLA.
Creating Knowledge based documentation for the Internal team.
Creating Self-Serve articles for the user to reduce support.

Qualifications:

Major in UG/PG, Finance/Accounting, MBA, or any other applicable technical degree

Mandatory Skills:

3-6 years of experience in Customer service, Application support/Fund Accounting Support or a similar technical support role.
Experience of Application like Investran
Intermediate to advance experience with Microsoft Excel
Highly motivated and able to work without supervision.
Ability to identify and implement changes.
Inquisitive and should be able demonstrate passion to learn and grow.
Responsible and Detail Oriented
Team management skills
Propensity to fix the critical problems.
Collaborates well with the team member to land with the best solution.
Excellent communication skills with the ability to effectively interact with both technical and non-technical stakeholders.
Flexibility to work in night shift

Good to Have:

SQL/VBA/Python/Snowflake/Tableau knowledge would be a plus

References are also welcome.

Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Support
Customer SupportCustomer ServiceInvestranApp SupportService DeskApplication SupportIT SupportMicrosoft ExcelFund Accounting Support