Application Specialist, Nagpur

Job description
Provide an on-site application training to clients Performs on -site instruments and product validations Performs technical presentations to prospective customers Technical demonstration and technical positioning of Diagnostic products
Onsite troubleshooting of Diagnostic instruments and assays Conducting Scientific marketing activities, Workshops, Technical meets, and other customer engagement activities
Working closely with product management, sales and service teams
Pre-sales and post-sales support for sales team in terms of technical information, competitive information, and technical discussions with the prospects Attends occasional tradeshows to demonstrate and promote Company products
Estimated 60-70% field travel
Perform other duties as assigned
In this role, you will have the opportunity to:
Grow along with a leading IVD segment organization
Provide onsite Application support for our instruments which will lead to advancing healthcare and patient supports
Provide immediate support to achieve client delight
Ability to interact with our team of service professionals and other cross function which are very critical for the role.
Education

bachelors degree in science or bachelors degree in MLT
Experience along with Background and functional Knowledge

Three+ years experience as a field application specialist in IVD industry or Medical Technologist with 5 years experience within a hospital-based laboratory.
Problem Solving Skills

Can logically resolve or troubleshoot in times of crisis and leverage expert help
Computer Proficiency & other requirements
Must have good knowledge of computer including MS Office & Teams
Must have good planning and customer relationship skills.
Knowledge of laboratory workflow and information systems.
Must be able to travel across West India. Requires flexibility in working hours.
Good written and verbal communication skills.
Previous experience in a customer-facing role is strongly preferred
Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with prompt expert support.
Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
Ability to coordinate and collaborate with other functions to achieve client delight
Role: Software Development - Other
Industry Type: Engineering & Construction
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Product managementDiagnosticsHematologyPresalesHealthcareCustomer relationshipLife sciencesMS OfficeTroubleshootingCustomer engagement